We accept orders in written form (by e-shop form or e-mail)
Use the baskets of our e-shop or write us the e-mail with production numbers of chosen goods, quantity and your delivery address .
Wait for our confirming e-mail. When we get your order, we immediately check the stock. Every item of our e-shop is usually in stock. In spite of this you should rather wait for our confirming e-mail (goods ready for dispatch) before transferring money. Missing goods is being produced as soon as possible.
Slovakia. Please, use the czech version of Checkout and choose the Bank transfer in advance. Unfortunatelly there is not the possibility to pay cash on delivery. Please, always use the SEPA payment. If the package isn´t heavier than 50 gr, the postage, bank transfer and fees total is 110 Kč. The postal fees of heavier packages could be more expensive, we´ll solve them out by the email communication.
The Other Countries. Shared payment (SHA). Customers from the other States of the world are to pay in advance. The Variable code is the number of your order. If the package isn´t heavier than 250 gr, the postage, bank transfer and fees total is 12 €. As a payment method we accept the transfer to our Czech bank account.
The goods is being dispatched as soon as the full amount comes to our bank account.
The goods is being sent as a registered package with an insurance.
If you are dissatisfied with any item, we do offer a 14 day refund guarantee. We will refund you on the original price of the item, but not including the postal charges. The item needs to be returned in perfect unworn condition to be eligible for refund.
If you want to return the item, please contact us via the e-mail first.
The returned item has to be sent by post (NOT as cash on delivery!) to our address: DESIGN-M,v.o.s., Jindrichovska 8, Jablonec nad Nisou, 466 02, Czech republic
The original bill needs to be included.
If the returned item is the same condition it was sent, we will transfer the original price without the postal charge back to your account.